TigerCube provide a support programm for any size of business that would prefer to have our experts' on-hand to answer any questions, resolve issues and efficiently make any configuration requirements.

All our contracts provide telephone and email based support with guaranteed response times. If you need our advice on your hardware purchase or direct (email or telephone support) to help you get the system installed and running this offering will ensure that you achieve your goals in the minimum of time.

What offering is best for me?

Depending on your business size and operational dependence on TigerCube one of the solutions below will ensure you have timely access to our experts on any occasion you might need.

• Gold Support
  My business has more than 50 staff and depends upon TigerCube for its operations
  This monthly contract ensures that your requests via Telephone, Email on Online Ticket will be responded as highest priority ensuring that your business gets the response it needs quickly.

  
  

  what does it Provide?

  • guaranteed fastest response times (max 2 hours)
  • highest priority remote support
  • unlimited email based support requests
  • proactive system monitoring
  • dedicated account manager

  
  

  what does it Cost?

  • $450 per month including 4 hours direct or telephone support
  • $150 per hour for additional support requirements

  
  

  what is the minimum Term?

  • 1 month notice of cancellation is required

  buy now
• Silver Support
  My business has more than 20 staff and depends up TigerCube for its operations
  This monthly contract guarantees that your requests via Telephone, Email or Online Ticket will be responded to quickly and that we will proactively monitor your system notifying you of any issues we become aware off.

  
  

  what does it Provide?

  • guaranteed response times (max 4 hours)
  • high priority remote support (scheduled within 4 hours)
  • unlimited email based support requests
  • proactive system monitoring

  
  

  what does it Cost?

  • $250 per month including 2 hours direct or telephone support
  • $150 per hour for additional support requirements

  
  

  what is the minimum Term?

  • 1 month notice of cancellation is required

  buy now
• Bronze Support
  My business uses some components of TigerCube
  This monthly contract guarantees that your questions and requests via Email or Online Ticket will be responded to within 8 hours.

  
  

  what does it Provide?

  • guaranteed response to emails and tickets (max 8 hours)
  • access to remote support (scheduled within 24 hours)

  
  

  what does it Cost?

  • $75 per month
  • $150 per hour for additional support requirements

  
  

  what is the minimum Term?

  • 1 month notice of cancellation is required

  buy now
• Home Support
  I use TigerCube at my home/home office and would like to have guaranteed help if ever needed
  This monthly contract guarantees that your questions and requests via Email or Online Ticket will be responded to within 48 hours.

  
  

  what does it Provide?

  • guaranteed response to emails and tickets (max 48 hours)
  • access to remote support (scheduled within 72 hours)

  
  

  what does it Cost?

  • $15 per month
  • $150 per hour for additional support requirements

  
  

  what is the minimum Term?

  • 3 months with 1 month notice of cancellation required

  buy now

Can I get help installing TigerCube?

If you purchase a licence for your TigerCube you are automatically entitled to 30 days installation support, however if you just want help installing and configuring TigerCube then the offering below will suit

• Installation Support
  I would like to get some help installing and configuring TigerCube
  If you need our advice on your hardware purchase or support to help you get the system installed and running this offering will ensure that you achieve your goals in the minimum of time by providing timely answers to all questions and requests via Email or Online Ticket.

  
  

  what does it Provide?

  • guaranteed response to emails and tickets (max 24 hours)
  • access to remote support (scheduled within 72 hours)

  
  

  what does it Cost?

  • $150 one off fee
  • $150 per hour for additional support requirements

  
  

  how long is it Valid?

  • installation support is valid for 31 days from purchase

  buy now

I have a question about the contracts?

We have knowledgeable sales and technical representatives available now to answer any questions you may have about TigerCube and related products. Call us on 0044 845 119 19 10 or email us at sales@tigercube.net.